Gaya APA

TJIPTONO, F. (2005). PRINSIP-PRINSIP TOTAL QUALITY SERVICE . Yogyakarta: PT C.V ANDI OFFSET.

Gaya MLA

TJIPTONO, FANDY. "PRINSIP-PRINSIP TOTAL QUALITY SERVICE". Yogyakarta: PT C.V ANDI OFFSET, 2005. Text.