Gaya APA
Diana, F, T, A.
(2001).
TOTAL QUALITY MANAGEMENT
.
Yogyakarta:
ANDI Yogyakarta.
Gaya MLA
Diana, Fandy, Tjiptono,, Anastasia.
"TOTAL QUALITY MANAGEMENT".
Yogyakarta:
ANDI Yogyakarta,
2001.
Text.